Welcome to Enchanted Garden Resort. These Terms of Service ("Terms") govern your use of book.enchantedresort.us (the "Site") and the booking and rental services we provide. By using the Site, contacting us, or making a reservation, you agree to these Terms. If you do not agree, please do not use the Site.
1. Who we are
Enchanted Garden Resort ("we," "us," "our") operates short-term vacation rental properties in Orlando, Florida.
- Address: 14545 Damai Ln, Orlando, FL 34787
- Email: info@enchantedresort.us
- Phone / SMS: (689) 282-5111
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract to make a reservation. By booking, you represent that you meet these requirements and that the information you provide is accurate and complete.
3. Bookings and reservations
Reservations are processed by our third-party booking partner, Guesty, through the booking widget embedded on the Site. When you complete a booking, you also enter into Guesty's terms with respect to payment processing and reservation handling. Quoted rates, taxes, fees, and availability are presented at the time of booking and become binding once your reservation is confirmed.
A reservation is not confirmed until you receive a written confirmation by email or SMS from us or from Guesty.
4. Payments, taxes, and fees
- All payments are processed in U.S. Dollars by our booking partner's payment processor. We do not receive or store full payment card information.
- Applicable lodging taxes, tourist development taxes, and resort or cleaning fees are disclosed at the time of booking and added to the total payable.
- Chargebacks initiated without first contacting us in good faith may result in cancellation of your reservation and a ban from future bookings.
5. Cancellations, changes, and refunds
The cancellation and refund policy that applies to your reservation is the policy displayed in the booking widget at the time of booking and confirmed in your reservation confirmation. Most rates include free cancellation up to a stated cut-off; non-refundable rates are clearly marked. To cancel or modify, contact us by email or phone, or use the link in your confirmation.
6. House rules
By staying with us, you agree to the following house rules. We may charge for damage, additional cleaning, or fines that result from violations.
- No parties or events. Loud gatherings, large groups beyond the booked occupancy, and disturbances to neighbors are prohibited.
- No smoking of any kind anywhere on the property, including balconies and patios.
- Maximum occupancy as listed in the property description must not be exceeded.
- Pets are only permitted with prior written approval.
- Quiet hours apply between 10:00 p.m. and 8:00 a.m. local time, in accordance with HOA and municipal rules.
- You are responsible for the conduct of all guests and visitors during your stay.
We reserve the right to terminate a stay without refund for violations that endanger guests, neighbors, the property, or our staff.
7. Check-in, check-out, and access
Standard check-in and check-out times are communicated in your reservation confirmation. Early check-in or late check-out may be available on request and is not guaranteed. Access codes and instructions are sent to the contact details on the reservation; please keep them confidential.
8. Damage, loss, and security deposits
You are responsible for any damage to the property or its contents caused by you or your guests during your stay, beyond reasonable wear and tear. We may charge for repairs, replacements, deep cleaning, or third-party service calls required as a result. A security deposit or damage waiver may be required and will be disclosed at booking.
9. Communications and SMS
By providing your phone number to us, you authorize us to contact you about your reservation by phone, voicemail, and text message. Marketing or promotional text messages are sent only with your express opt-in. See our Privacy Policy for full details, including how to opt out (reply STOP) and how to get help (reply HELP).
10. Intellectual property
All content on the Site — including text, graphics, photographs, logos, and the "Enchanted Garden Resort" name and marks — is the property of Enchanted Garden Resort or its licensors and is protected by U.S. and international intellectual property laws. You may view and share the Site for personal, non-commercial purposes only. Any other use, including reproduction, distribution, or modification, requires our prior written permission.
11. Acceptable use
You agree not to:
- Use the Site or our services for any unlawful purpose;
- Attempt to gain unauthorized access to any portion of the Site or its systems;
- Interfere with or disrupt the operation of the Site, including by introducing malware or excessive automated traffic;
- Submit false, misleading, or fraudulent information;
- Use scraping, harvesting, or similar automated tools to extract data from the Site without our written permission.
12. Third-party services
The Site embeds third-party services, including Google Tag Manager, Google Maps, the Guesty booking widget, and a chat widget provided by HighLevel / LeadConnector. Your use of those services is also subject to the third party's own terms and privacy practices, which we do not control.
13. Disclaimers
The Site and our services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components. Property descriptions, photographs, and amenity information are provided in good faith but may change without notice.
14. Limitation of liability
To the fullest extent permitted by law, Enchanted Garden Resort and its owners, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Site or your stay, even if advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to these Terms or your reservation is limited to the amount you paid for the reservation giving rise to the claim.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
15. Indemnification
You agree to indemnify and hold harmless Enchanted Garden Resort, its owners, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your use of the Site, your stay, your violation of these Terms, or your violation of any rights of a third party.
16. Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site or services will be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to personal jurisdiction in those courts.
17. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects when they were last changed. Your continued use of the Site after a change constitutes acceptance of the updated Terms.
18. Contact us
Questions about these Terms?
- Email: info@enchantedresort.us
- Phone / SMS: (689) 282-5111
- Mail: Enchanted Garden Resort, 14545 Damai Ln, Orlando, FL 34787, USA